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Customer check in with the On Mountain Check In
A ticket-free system is available for managing your on mountain ski school line-up. Provide your team with tablets and allow customers to check in electronically.
Ski School check-in displays details of all the lessons on a selected day, and allows you to set each lesson as having checked in once the customer arrives.
You can access the On Mountain Check In system at:
https://appt.roomboss.com/ui/skischool/index.jsf
1. For accounts with multiple vendors, select the vendor (ski school area) you wish to view.
2. You may search for a customer/lesson by name, Booking ID, booking notes or product options.
Under the Filter heading, enter the search criteria in the Enter a keyword... field and click the Filter button.
Optionally you may filter lessons by category and product to identify the customer's lesson.
3. Once you have located the customer/booking, press the Check In button to check in the customer.
It is only possible to check in lessons that occur on the day of the lesson.
Multi day lessons are checked in each day of the lesson.
Checked in lessons move to the bottom when the page is refreshed so that you can more
Before starting check in, or if lessons you are expecting to see are not found when searching, click Load/Refresh Lessons on the Check In tab to ensure that you are working with the latest data.
In some circumstances you may wish to flag a lesson for attention at check in. For example if the customer has not fully paid, or if you require the customer to return to the ski school center for any reason.
On the Scheduling Notes section of the Edit A Booking screen, change the Flag to one of the preset values: Red, Green, Blue and Orange. Within your team you can associate the colour with a meaning. Such as:
Red – Unpaid
Green – Waiver form not submitted
Blue – Contact Supervisor
Orange – Other
If a lesson is flagged, the flag colour will be displayed on the lesson at check in.
For additional clarity, it's possible to add a message that's displayed at line up to convey the reason to the customer.
We recommend using LTE-enabled Android tablets (the RoomBoss App is only available on Android). Tablets should be waterproof and able to withstand the cold.
It is possible to use mobile phones, but tablets are easier to work with if the queue is long on the mountain.
If you have added the guest QR code to the automated emails, you can use it to quickly identify the guest and check them in. Scan the code, choose the booking and check the guest in.
It is possible to associate every instructor and guest with an RFID tag (such as those found in many lift tickets).
RFID tags allow you to quickly identify guests and instructors at line up, check in the guest and link them (allocate their booking) to the instructor teaching the lesson.
Utilizing RFID tags requires additional hardware. Please feel free to contact us regarding further instructions on compatibility and suggested hardware.
3 basic scenarios are covered in more detail in the links below:
The complete list of scenarios are listed below:
The guest has already been associated with an RFID tag at the time they check in. (Maybe they are an existing customer or the RFID tag is associated at the time of purchasing the lesson.)
Navigate to the On Mountain Check In portal - https://appt.roomboss.com/ui/skischool/index.jsf
Click the Load/Refresh Lesson button to ensure the information is up-to-date.
Click on the RFID tab, click the Scan Guest button
Scan the guest’s RFID tag (lift pass)
A list of available lessons will be shown.
Find the correct lesson, click Check In
The guest has yet to be associated with an RFID tag at the time they check in. (Maybe they are a new customer on the first day of their lesson.)
6. Click on the Check In & Associate guest with this pass button, this will check the guest in and associate them with the RFID tag (lift pass)
1. Navigate to the On Mountain Check In portal - 2. Click the RFID tab, click on the Scan Guest button 3. Scan the guest’s RFID tag (lift pass) 4. It should say "No results found." or the pass has already been associate with another customer 5. Click on the Check In tab, use the Enter a keyword... search bar to find the correct lesson
Lessons can be allocated to an instructor in advance or on snow. In many cases private lessons are allocated in advance. However with group lessons, groups are not determined prior to line up, therefore they are allocated on snow.
Click the RFID tab, click on the Scan Instructor button
Scan the instructor’s RFID tag (lift Pass)
Click the RFID tab, click on the Scan Guest button
Scan the guest’s RFID tag (lift pass)
Click the Allocate to [Instructor Name] button to allocate the lesson to a guest who has already checked in
Click the Check in & Allocate to [Instructor Name] button to check in and allocate a lesson
If the guest is not associate with this RFID tag (Lift Pass), then click Check In tab:
Click Allocate to [Instructor Name] and associate guest with this pass button if the guest has been checked in
Click the Check in, Allocate to [Instructor Name] and associate guest with this pass button to check in the guest, allocate a lesson and associate the RFID pass
A comprehensive list of off snow RFID tag scenarios
All steps in this section are performed in RoomBoss.
Navigate to Product Setup → Product Details
Click on the Resources tab, click Edit on the instructor
Click the Add External ID button
Scan Instructor RFID tag (lift pass)
Click the Guest tab on the Edit A Booking page
Click the Add External ID button
Scan Instructor RFID tag (lift ass)
Click the Guest tab on the Edit A Booking page
Click the Add External ID button
The field will will be blank, click Confirm
A comprehensive list of on snow RFID tag scenarios
All steps in this section are performed with the On Mountain Check In
Click Instructor RFID
Click Add External ID on the instructor
Scan Instructor RFID tag (lift pass)
Returning guest or association done off snow:
Click the RFID tab
Click on the Scan Guest button
Scan guest RFID tag (lift pass) - correct lesson shown
Confirm the correct guest/lesson is shown, click Check In button
Click the RFID tab
Click Scan Guest
Scan guest RFID tag (lift pass) - multiple lessons shown
Confirm the correct guest/lesson is shown, click Check In button
For instructions to disassociate a RFID tag (lift pass) from a guest, click here
Click the RFID tab
Click Scan Guest
Scan guest RFID tag (lift pass) - no lessons shown
Click the Check in tab, the top of screen will show Associating Guest to pass [lift pass number]
Use the Enter a keyword... search bar to find the correct lesson for this guest
Click the Check In & Associate guest with this pass button
Click the RFID tab
Click Scan Guest
Scan guest RFID tag (lift pass) - wrong lesson shown
Click the Check in tab, the top of screen will show Associating Guest to pass [lift pass number]
Use the Enter a keyword... search bar to find the correct lesson for this guest
Click the Check In & Associate guest with this pass button
For instructions to disassociate a RFID tag (lift pass) from a guest, click here
Click the RFID tab
Click Scan Guest
Scan guest RFID tag (lift pass) - No lesson shown
Click the Check in tab, the top of screen will show Associating Guest to pass [lift pass number]
Use the Enter a keyword... search bar to find the correct lesson for this guest
Click Check in
Note: not possible to associate lesson with guest on snow.
Click the RFID tab
Click Scan Instructor
Scan instructor RFID tag (lift pass) - top of screen will show Allocating lessons to Instructor [instructor name]
Click Scan Guest
Scan RFID Tag (Lift Pass) - correct lesson shown
Confirm the correct guest/lesson is shown, click Allocate to [instructor name]
Repeat from Step 4 for next guest
Click the Disable Instructor Allocation button when finished
Click the RFID tab
Click Scan Instructor
Scan instructor RFID tag (lift pass) - top of screen will show Allocating lessons to Instructor [instructors name]
Click the Scan Guest button
Scan guest RFID tag (lift pass) - correct lesson shown
Check correct guest/lesson shown and click Check in and Allocate to [instructors name]
Repeat from Step 4 for next guest
Click Disable Instructor Allocation when finished
Click the RFID tab
Click Scan Instructor
Scan instructor RFID tag (lift pass) - top of screen will show Allocating lessons to Instructor [instructors name]
Click the Scan Guest button
Scan guest RFID tag (lift pass) - no lessons shown
Click the Check in tab, top of screen will show Associating guest with pass [lift pass number and Allocating lessons to Instructor [instructor name]
Use the Enter a keyword... search bar to find the correct lesson for this guest
Confirm the correct guest/lesson is shown, click the Check in, Allocate to [instructors name] & Associate guest with this... button
Click on the RFID tab
Repeat from Step 4 for next guest
Click Disable Instructor Allocation when finished
Click the RFID tab
Click Scan Instructor
Scan instructor RFID tag (lift pass) - Top of screen will show Allocating lessons to Instructor [instructors name]
Click the Scan Guest button
Scan guest RFID tag (lift pass) - no lessons shown
Click the Check in tab, top of screen will show Associating guest with pass [lift pass number and Allocating lessons to Instructor [instructor name]
Use the Enter a keyword... search bar to find the correct lesson for this guest
Confirm the correct guest/lesson is shown, click the Check in, Allocate to [instructors name] & Associate guest with this... button
Click on the RFID tab
Repeat from Step 4 for next guest.
Click Disable Instructor Allocation when finished
Click the RFID Tab
Click Scan Instructor
Scan instructor RFID tag (lift pass) - Top of screen will show Allocating lessons to Instructor [instructors name]
Click the Scan Guest button
Scan guest RFID tag (lift pass) - wrong lessons shown
Click the Check in tab, top of screen will show Allocating lessons to Instructor [instructors name] and Associating Guest to pass [lift pass number]
Use the Enter a keyword... search bar to find the correct lesson for this guest
Confirm the correct guest/lesson is shown, click Check in, Allocate to [instructor name] and Associate guest with this...
Click on the RFID tab
Repeat from Step 4 for next guest
Click Disable Instructor Allocation when finished
Click the RFID Tab
Click Scan Instructor
Scan instructor RFID tag (lift pass), top of screen will show Allocating lessons to Instructor [instructors name]
Click the Scan Guest button
Scan guest RFID tag (lift pass) - wrong lessons shown
Click the Check in tab, top of screen will show Allocating lessons to Instructor [instructors name] and Associating Guest to pass [lift pass number]
Use the Enter a keyword... search bar to find the correct lesson for this guest
Confirm the correct guest/lesson is shown, click Check in, Allocate to [instructor name] and Associate guest with this...
Click on the RFID tab
Repeat from Step 4 for next guest
Click Disable Instructor Allocation when finished
Should have been handled off snow but if not:
Click the RFID Tab
Click Scan Instructor
Scan RFID Tag (Lift Pass) - Top of screen will show Allocating lessons to Instructor [instructor name]
Click Scan Guest
Scan guest RFID Tag (Lift Pass) - no lessons shown
Click the Check in tab, top of screen will show Allocating lessons to Instructor [instructor name]
Use the Enter a keyword... search bar to find the correct lesson for this guest
Confirm the correct guest/lesson is shown, click Check in, Allocate to [instructor name]
Return to RFID tab and repeat from 4 for next guest….
Click “Disable instructor allocation” when finished
Click the RFID tab
Click Scan Instructor
Scan RFID tag (lift pass) - top of screen will show Allocating lessons to Instructor [instructors name]
Click the Scan Guest button
Scan RFID tag (lift pass) - no lessons shown
Click the Check in tab, top of screen will show Allocating lessons to Instructor [instructors name]
Use the Enter a keyword... search bar to find the correct lesson for this guest
Confirm the correct guest/lesson is shown, click Check in and allocate to
Click on the RFID tab
Repeat from Step 4 for next guest
Click Disable Instructor Allocation when finished
Note: It is not possible to associate lesson with guest on snow.