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Online Waiver

The Online Waiver feature allows customers to sign required waivers in advance, making check-in on the day of service smoother and more efficient.

Feature:​

  • Customers can sign the waiver before arrival
  • Required consent is collected ahead of time
  • Waiver text is fully customisable
  • Payments can only be completed after waiver is signed
  • Signature status can be viewed directly in RoomBoss

How to Enable the Online Waiver​

Product Setup >> Online Payment Settings

  1. Click the right icon in your RoomBoss admin panel to open the Online Payment Settings page.
  2. Check the box for "Enable Online Waiver".

Setting Up Waiver Templates​

Product Setup >> Rich Messages

If the same waiver applies to all vendors:​

  1. Go to “Messages - Account Wide” tab.
  2. Select "Online Waiver".
  3. Enter your waiver text.
  4. You can set up content in multiple languages if needed.

If each vendor uses a different waiver:​

  1. Go to “Messages - Vendor Specific” tab.
  2. Select appropriate vendor.
  3. Select "Online Waiver".
  4. Enter your waiver text.
  5. You can set up content in multiple languages if needed.

How to Check Customer Signatures​

To confirm whether a customer has signed the waiver:

  1. Open the edit a booking page.
  2. Go to the "Guest" tab.
  3. The signature status will be displayed there.