Skip to main content

Making Accommodation Bookings

Order Type​

RoomBoss uses 3 different Order Types, these are Internal, Request and Reservation:

  • An Internal Order is entered by you and exists only within your account. It will not be sent to the Vendor unless you change it to a Request.
  • A Request Order is entered by you and is sent to a Vendor, this is not a confirmed booking unless the Vendor changes it to a Reservation.
  • A Reservation Order is a booking that has been confirmed by a Vendor.

Depending on the access offered by the accommodation Vendor you may have access to make a confirmed booking online (a Reservation) or make a request to book which requires subsequent confirmation by the Vendor to become a confirmed booking (a Request).

The process to make a booking Request or Reservation are the same and the Order Type is displayed during the process.

Making an Accommodation Booking​

Navigate → Bookings → New Accommodation Booking

agents-image-25

On this page, select the details of the property you wish to book, number of rooms, dates and number of guests and click Next to continue.

On the following 3 screens you will need to:

  • Select the room type(s) you wish to book – click Next to continue.
  • Choose a rate plan and check the rate – click Next to continue.
  • Enter the guest details – click Next to continue.

On the Confirm Details page:

agents-image-26

Check the details of your booking.

You can also enter the following information on this page:

  • Custom ID – You can add your own id number to the booking. You can then search for this id number to find the booking in RoomBoss.
  • Additional Stay Details – Inform the Vendor of your guests’ arrival and departure times.
  • Message to Vendor – Add any comments / requests for the Vendor here.
  • Private Notes – Add any notes you wish to here, this area is not visible to the Vendor.

Click Next to complete your Request / Reservation.