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Packages And Non-Accommodation Bookings

These pages provide guidance if a guest wants to add additional services or items to their existing accommodation booking.

Add New Non-Accommodation Booking to Guest Package​

Guest requests an item to be added to their package:

  1. Open the guest's accommodation booking.
  2. Click the Add To Package tab.
  3. From the New Booking tab choose the Company and the Vendor you wish to book and press Select.
  4. Ensure the correct Booking Source is selected.
    1. If you would like to invoice the guest, choose your company as the Booking Source.
    2. For agent bookings choose the agent if they are paying for the service.
  5. Check the Date of the service you are ordering. Note some vendors may require you to order a number of days in advance.
  6. Click Add to Order, you will be shown the order screen to review the items. You may add more than one item at a time here. If you are ready to complete the order, click on the Order button.
  7. Navigate to the Financial tab and create an invoice to cover the cost of the new item booked.
    1. Make sure to select the correct Charge Route.
      1. If the Booking Source is empty then the Charge Route will be the guest.
      2. If the Booking Source is the agent, then the Charge Route will be the agent.
    2. Add a note to the invoice explaining what the charge is for.

Add Guest Request Non-Accommodation Booking to Guest Package​

Guests can make requests for you to add your own or another suppliers non-accommodation product to their package:

  1. New items will be shown on the home page under Recent Booking Requests for services you provide or Recent Internal Booking Requests for services provided by other vendors.
  2. Identify and open the accommodation booking of the guest.
  3. Click Add To Package then Existing Booking. Enter the non-accommodation Booking ID and follow the steps.
  4. Check if the Sell price of the new non-accommodation booking is correct. This is the price the guest will pay.
  5. Check if the Order Type of the booking to Reservation or Request as appropriate.
  6. Navigate to the Financial tab and create an invoice to cover the cost of the new item booked.
    1. Make sure to select the correct Charge Route.
      1. If the Booking Source is empty, then the Charge Route will be the guest.
      2. If the Booking Source is an agent, then the Charge Route will be the agent.
    2. Add a note to the invoice explaining what the charge is for.