Customer Feedback

RoomBoss includes an integrated module to receive customer feedback on the service(s) they've booked. The module also seeks feedback on the resort as a whole, which can be key as a part of an overall Destination Management strategy.

For booked services and the resort area our feedback form asks the customer:

To give a rating (1 to 5).
Would they recommend the service to other travellers (yes or no).
To give a review for other travellers.
To give feedback to you about anything they think can be improved.

A concise quick-to-complete survey maximises the chances a customer will participate and provides the right information for analysis.

Automate Customer Feedback

It is possible to include a feedback form as part of the automated email sent to customers after lessons have concluded.

Benefits of automating feedback across all customers:

An efficient way to stay informed on levels of customer satisfaction.
Feedback is connected to the lesson; easily identify if a service delivery issue exists with a particular lesson type, or instructor.
Have the information on hand to be able to react and thereby help ensure customer expectations are met or exceeded.

To view customer feedback:

Navigate to CRM → Client Feedback

Let Us Assist

We are available to analyse customer feedback, including the free text comments they provide, and to report findings to you.

Please contact us for details.