RESERVATION Booking

Check New RESERVATION bookings

If a guest makes a RESERVATION booking through the website or an agent makes an RESERVATION booking through their RoomBoss account, you will get notifications in the following ways.

• You will receive a notification email like the image below

• By clicking "Booking URL" link, you can check the details on Edit a Booking page on RoomBoss

• You can also view the list of RESERVATION bookings from Booking HQ

  • Click Show / Refresh

  • Bookings will be listed in Recent Reservations section

After Checking the New RESERVATION

For direct guest bookings (B2C)

• You can address a message to the guests from "Invoice & Intranet Message" section on the Edit a Booking page (if needed)

• You can check the payment status from "Financial" tab on the Edit a Booking page

For agent bookings (B2B)

If the invoice strategy has been setup, the invoice for agents will get generated automatically.

1. Open "Financial" tab on the Edit a Booking page

2. Choose "Language - Size of the paper" from the Invoices & Receipts section

3. Click the download icon (PDF / Words)

4. Send the invoice you downloaded to the agents by replying to the auto confirmation email

Sharing Guest's Requests / Needs with the Team

Add in the Comment section at the top of the Edit a Booking page

• It can be viewed by the user (you) or the agents, but not to the guests.

• It can be edited by the user (you) or the agents.

• There won't be any notification email when adding / editing the comment.

Add in the Notes section at the bottom of the Edit a Booking page

• This can be used if only want to share notes between the user

• The agents or the guests cannot view.