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The guest has yet to be associated with an RFID tag at the time they check in. (Maybe they are a new customer on the first day of their lesson.)
1. Navigate to the On Mountain Check In portal - 2. Click the RFID tab, click on the Scan Guest button 3. Scan the guest’s RFID tag (lift pass) 4. It should say "No results found." or the pass has already been associate with another customer 5. Click on the Check In tab, use the Enter a keyword... search bar to find the correct lesson
6. Click on the Check In & Associate guest with this pass button, this will check the guest in and associate them with the RFID tag (lift pass)
