Payment Amount Mismatch

When the Amount Received from a Guest Does Not Match the Invoiced Amount

For some payment gateways, such as Flywire, there is a possibility that the amount actually received may not match the invoiced amount.

What Happens in RoomBoss?

When this occurs:

  • RoomBoss will automatically create a new invoice reflecting the actual amount received.

  • This new invoice will include:

    • The amount received

    • The corresponding payment

  • The original invoice (with the originally invoiced amount) will remain unpaid.

This allows both amounts to be tracked clearly and independently.

Example Scenario

A guest selects Flywire and pays via bank transfer. However, the transferred amount is different from the invoice total — possibly due to currency conversion, bank fees, or guest error.

In this case, RoomBoss:

  • Leaves the original invoice open

  • Generates a new invoice based on the received amount and applies the payment there

Suggested Actions

Depending on your internal procedures, you may consider:

  • Contacting the guest to request the remaining balance

  • Applying manual adjustments or reconciling the outstanding amount

  • Leaving the difference unresolved, if deemed acceptable

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