Merge Tags

How to use merge tags to send personalised emails

Using Merge Tags in your template allows you to include information that is specific to the booking of the guest who will receive the email. When setting up your email templates you can use the following Merge Tags, this will be replaced as indicated:

Tag	Will Be Replaced With	Note
_$gfname$_	Guest first name
_$glname$_	Guest last name
_$bookingid$_	Guest booking ID	ID of master booking in package
_$blink$_	Link to guest booking	Link will use custom booking URL if setup
_$start$_	Start Date
_$end$_	End Date
_$vendor$_	Vendor Name
_$email$_	Guest Email Address
_$guestQR$_	Guest QR code	To identify the guest at check in
_$bookingBarcode$_	Booking Barcode	To identify the guest booking on arrival
_$bookingQR$_	Booking QR Code	To access the booking with the RoomBoss Redeemer app.
_$flink$_	Link to guest feedback	Should only be used for “Departure date of master booking in package” trigger

Emails sent using the template in the screenshot below would include the guest first name instead of _$gfname$_ and a link to the guest booking instead of _$blink$_

Merge Tags can be added to your email template by clicking the buttons shown below while creating your template.

Merge Tags can be used in the body of the email only, not the email subject.

When using the QR code and Barcode merge tags, these should be placed within an image eg: <img src="$bookingBarcode$">

Adding Your Own HTML To Templates

If you have your own HTML email templates you may add these by clicking the HTML button and pasting your HTML into the HTML Source Editor popup window.

Once you have added your own HTML template, click on the Update button to close the HTML Source Editor. You can then continue to edit text, add links, edit formatting, etc on the Rich Messages main page.

Emails are limited to 20,000 characters, this includes the HTML.

You may use HTML to replace URLs to the guest's booking / feedback with clickable link text:

<a href=”_$blink$_”>here</a>

<a href=”_$flink$_”>link</a>

It is also possible to edit your text in a free HTML editor, such as the ones found here or here, and paste the HTML into the HTML Source Editor.

You are welcome to use the simple HTML email template found here.