Payment Amount Mismatch

When the Amount Received from a Guest Does Not Match the Invoiced Amount

For some payment gateways, such as Flywire, there is a possibility that the amount actually received may not match the invoiced amount.

What Happens in RoomBoss?

When this occurs:

• RoomBoss will automatically create a new invoice reflecting the actual amount received.

• This new invoice will include:

  • The amount received

  • The corresponding payment

• The original invoice (with the originally invoiced amount) will remain unpaid.

This allows both amounts to be tracked clearly and independently.

Example Scenario

A guest selects Flywire and pays via bank transfer. However, the transferred amount is different from the invoice total — possibly due to currency conversion, bank fees, or guest error.

In this case, RoomBoss:

• Leaves the original invoice open

• Generates a new invoice based on the received amount and applies the payment there

Suggested Actions

Depending on your internal procedures, you may consider:

• Contacting the guest to request the remaining balance

• Applying manual adjustments or reconciling the outstanding amount

• Leaving the difference unresolved, if deemed acceptable