Enabling Automated Emails

How to enable automated emails and setting offsets

To enable Automated Emails:

1. Navigate to Account → Edit Account Details

2. Click the Edit Details button

3. Enter your password

4. Click OK

5. Select the checkbox(es) for the desired email trigger event (and set offset if required) in the Automated Emails box.

6. Click Save

Using the offset you can set the email to be sent a number of days before or after the trigger event, for example:

• A 14 day offset on the start date of master booking in package trigger would cause the email to be sent 14 days before the start date of master booking in package.

• A 10 day offset on the departure date of master booking in package trigger would cause the email to be sent 10 days after the departure date of master booking in package.

• For the invoice due date trigger you can choose the email to be sent before the due date (use -ve offset) on the due date (use 0 offset) or after the due date (use +ve offset)

Selecting the Include RoomBoss feedback url checkbox will include a link in the email for the guest to submit feedback for their booking. It is also possible to include this link in your email using Merge Tags.