Operations
How to generate and view operations reports
Instructor Hours Report
This report provides details of instructor hours and salary over a period, it can be filtered by Category, Tag and instructor Ski / Snowboard / Telemark level.
This report is intended to help manage fair allocation of hours and pay across a group of instructors.
To access the report, navigate to https://apps.roomboss.com/hours
Timesheet Report
This report provides details on instructor salary, lessons and activities over a date range of interest.
In a nutshell you are able to:
Know how much to pay your instructors.
See where the wage costs are being accrued across lesson and non-lesson work.
View and compare profitability of lesson types.
Get an idea of how evenly spread work is across your instructors.
To access the reports:
Navigate to Reports → Timesheet Report
Select Vendor from the drop down menu
Select From and Until
Select additional Variable Pay Controls if required
Click on the Show / Refresh button
Click on the Click to see if report generation has completed... link
There are 3 report options:
Download Instructor Timesheets (Excel format)
As described earlier this can be used by payroll to facilitate payment of instructor wages.
Download M2 Report (PDF format)
This report is intended to be a snapshot of activity over the date range you select, these can include:
Sales by Date.
Sales by Product.
Instructor Wage Breakdown by Activity.
Revenue : Instructor Wage as Percentage of Revenue by Product and Activity.
Instructor Overview with average hours, income, hourly rate. Plus a scatter chart to show variation of hours and income across instructors.
Download Category Report (Excel format)
This reports shows Sales Revenue & Wage Cost by Category that can include:
Breakdown by Category, Product and Activity.
Aggregate results over a date range you select plus day-by-day results.
Customer Feedback
RoomBoss includes an integrated module to receive customer feedback on the service(s) they've booked. The module also seeks feedback on the resort as a whole, which can be key as a part of an overall Destination Management strategy.
For booked services and the resort area our feedback form asks the customer:
To give a rating (1 to 5).
Would they recommend the service to other travellers (yes or no).
To give a review for other travellers.
To give feedback to you about anything they think can be improved.
A concise quick-to-complete survey maximises the chances a customer will participate and provides the right information for analysis.
Automate Customer Feedback
It is possible to include a feedback form as part of the automated email sent to customers after lessons have concluded.
Benefits of automating feedback across all customers:
An efficient way to stay informed on levels of customer satisfaction.
Feedback is connected to the lesson; easily identify if a service delivery issue exists with a particular lesson type, or instructor.
Have the information on hand to be able to react and thereby help ensure customer expectations are met or exceeded.
To view customer feedback:
Navigate to CRM → Client Feedback
Let Us Assist
We are available to analyse customer feedback, including the free text comments they provide, and to report findings to you.
Please contact us for details.
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