On Mountain Check In

Customer check in with the On Mountain Check In

A ticket-free system is available for managing your on mountain ski school line-up. Provide your team with tablets and allow customers to check in electronically.

Ski School check-in displays details of all the lessons on a selected day, and allows you to set each lesson as having checked in once the customer arrives.

You can access the On Mountain Check In system at:

https://appt.roomboss.com/ui/skischool/index.jsf

Checking In a Customer

1. For accounts with multiple vendors, select the vendor (ski school area) you wish to view.

2. You may search for a customer/lesson by name, Booking ID, booking notes or product options.

Under the Filter heading, enter the search criteria in the Enter a keyword... field and click the Filter button.

Optionally you may filter lessons by category and product to identify the customer's lesson.

3. Once you have located the customer/booking, press the Check In button to check in the customer.

• It is only possible to check in lessons that occur on the day of the lesson.

• Multi day lessons are checked in each day of the lesson.

• Checked in lessons move to the bottom when the page is refreshed so that you can more

Before starting check in, or if lessons you are expecting to see are not found when searching, click Load/Refresh Lessons on the Check In tab to ensure that you are working with the latest data.

Flags and Check In

In some circumstances you may wish to flag a lesson for attention at check in. For example if the customer has not fully paid, or if you require the customer to return to the ski school center for any reason.

On the Scheduling Notes section of the Edit A Booking screen, change the Flag to one of the preset values: Red, Green, Blue and Orange. Within your team you can associate the colour with a meaning. Such as:

• Red – Unpaid

• Green – Waiver form not submitted

• Blue – Contact Supervisor

• Orange – Other

If a lesson is flagged, the flag colour will be displayed on the lesson at check in.

For additional clarity, it's possible to add a message that's displayed at line up to convey the reason to the customer.

Equipment & Access

We recommend using LTE-enabled Android tablets (the RoomBoss App is only available on Android). Tablets should be waterproof and able to withstand the cold.

It is possible to use mobile phones, but tablets are easier to work with if the queue is long on the mountain.

On Mountain Check In With QR Code

If you have added the guest QR code to the automated emails, you can use it to quickly identify the guest and check them in. Scan the code, choose the booking and check the guest in.