New Booking Request

How to process a new booking request

Once a booking request is received (this can be from your website (direct booking) or by a travel agent via their account):

1. A notification email will be sent to you, including a link to allow you to access the booking.

   • The format of the email subject will be as below: [RoomBoss] [Best Ski School] 660876 New Booking REQUEST (XXXX)

2. The booking request will be shown on the Home page in your account.

If there is availability then you can confirm the booking.

Confirming a Booking

On the Edit A Booking page, under Booking Status, Click Edit and change the Type from REQUEST to RESERVATION, click Save.

Agent Booking

Upon confirmation both you and the agent will receive a notification email indicating the booking is confirmed.

If an Invoice Strategy has been set, the invoice(s) on the booking will be generated upon confirmation.

1. Download invoices as PDF from the Financial tab and email them to the agent.

Direct Booking

If the booking request was from your website, after confirming the booking:

1. Add a custom message via the Invoice & Intranet Message section if the customer has asked a question.

2. Click the Send Email button. An email based on your Rich Messages will then be sent to the customer. This will include a link to the Guest Intranet where the customer can see details of their booking, terms and conditions, and link(s) to make online payment. You will also receive a copy of the email sent to the customer.