Once Activated

Steps you need to take after activation

After we activate the connection, the number of rooms available to the connected channels is controlled via RoomBoss.

You need to:

1. Go to the Availability For Channel Managers page inside RoomBoss and set the CAP for dates and room types that you would like to sell via RoomBoss Channel Manager*.

* More information on setting CAPs is available on the RoomBoss help site.

Ongoing Availability Management

For dates where the CAP is set, RoomBoss will automatically synchronize availability to channels. There is no need to manually update available rooms in channels. In fact you should avoid doing so as RoomBoss will override your changes, with the potential risk of overbooking.

Jalan can only accept availability pushes for dates that have been opened.

Receive New Bookings

Bookings received on your connected channels after the connection is enabled will automatically be created in your RoomBoss account.

Note that when a booking is created, RoomBoss neither receives the guest’s language nor their residency from the OTA.

• If you are using auto-emailing, guests will receive emails using the English language template unless you set the language via the Guests tab on the Edit A Booking page. To confirm which emails this applies to, please see here.

Receive Booking Cancellations

For bookings that were received from channels after they were connected to RoomBoss, if your guest cancels their booking on the OTA, this will be reflected inside RoomBoss. You should not manually change any such bookings.

Receive Booking Modifications

For bookings that were received from channels after they were connected to RoomBoss, if your guest modifies their booking on the OTA, this will be reflected inside RoomBoss. You should not manually change any such bookings.

Jalan booking modifications will not automatically update RoomBoss. You will receive an email from Jalan and should update the booking manually.

Booking Modifications

Please note for any booking that you manually entered into RoomBoss (e.g. if you used listed on channels prior to integrating with RoomBoss), you will need to manually update the booking. RoomBoss will send a notification email to you in this case which includes the booking ID and the guest booking name and dates for your reference.