Direct Booking Reservations

How to process a direct booking reservation

New Reservation

When you receive a new booking, you will be sent a notification email.

The format of the email subject will be as below: [RoomBoss] [My Hotel] 660876 New Booking (My Hotel)

1. Check and confirm the booking details are correct on the Edit A Booking page.

2. Add relevant Tasks and set due dates (if applicable).

   • Under Add a task, select an Activity from the drop down menu.

   • Enter a Description.

   • Set a Due Date and Time (if relevant).

   • Select a user from the drop down menu Assigned To.

   • Click Save

3. Respond to the guest's questions. You may respond to the guest directly by replying to the new notification email.