RoomBoss Documentation
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  • Home
  • General Feature
  • PMS
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  • Property Management System (PMS)
  • Rates & Inventory Setup
    • Accommodation Setup
      • Different Room Configuration
    • Managing Rate Plans
    • Setting Rates & Restrictions
      • Managing Rates & Restrictions At The Day Level
      • Managing Rates & Restrictions with Calendars and Periods
    • Managing Invoicing & Cancellation Strategies
    • Managing OTA Rates & Restrictions
    • Automated Gap Management
    • Using Allotments
    • User Roles
  • Channel Managers
    • RoomBoss Channel Manager
      • Prior to Integration
      • Starting the Integration Process
      • Once Activated
      • Managing Rates and Restrictions
      • Managing Room Stock Available To Channel Managers
      • RoomBoss Channel Manager Dashboard
      • Other Notes
      • FAQ
    • Neppan
      • Activating the Integration
      • Once Activated
      • FAQ
  • Website Booking Engine
    • Accommodation Booking Engine
    • Website Integration
    • URL Parameter Reference
    • Conversions & Analytics
    • Web Components
    • Sync Airbnb Calendar
  • Front Desk, Reservation & Housekeeping Operation
    • Front Desk
      • Check In
      • Check Out
      • Non-Accommodation Bookings
      • Daily Procedures
        • Start of Day Procedures
        • End of Day Procedures
      • General Recommendations
    • Reservations
      • Daily Procedures
      • New Booking Requests
        • Direct Booking Requests
        • Agent Booking Requests
      • New Booking Reservations
        • Direct Booking Reservations
        • Agent Booking Reservations
        • Channel Manager Booking Reservations
      • Allocating Bookings To Rooms
      • Modified Bookings
        • Modify a Direct Booking
        • Modify an Agent Booking
        • Modified Channel Manager Booking
      • Cancel Bookings
        • Cancelling a Direct Booking
        • Cancelling an Agent Booking
        • Cancelled Channel Manager Booking
      • Packages And Non-Accommodation Bookings
        • Non-Accommodation Notification Email Received
      • Record Adults, Children, and Infants on Bookings
    • Housekeeping
      • Overview
      • Setup
      • Managing Cleaning Tasks
      • Room Status
      • Custom Housekeeping
      • Daily Procedures
      • Suggested Workflow
    • Online Self Check-in System
      • Setup
      • Check-in Processes
        • Auto Email Self Check-in URL
        • Convey Check-in ID to Guest
        • Unpopulated Check-in Forms
      • Check-in Form Search
      • Front Desk HQ Integration
      • Online Self Check-in Form URL
      • Features Coming Soon
      • FAQ
    • Guest ID Capture With AdriaScan
    • General Room Status
  • Financial & Reporting Tools
    • User Management
    • Activity Tracking
      • Bookings
      • Invoices and Payments
      • Sales Desk
    • Data Locking
      • Financial Transaction Locking
      • Reservation Locking
      • Calendar Month Locking
      • Recommended Permissions for Data Locking
    • Reports
      • Rate Audit Report
      • In House
      • Manager Report
      • Operations Report
      • Kutchan Tax Report
  • Trust Accounting
    • The Basics
    • Journal Entry Upload
    • Allow Bookings Via Trust Owner Statements
    • Managing Post-Checkout Payments and Accounts Receivable
    • Property Ownership Changes
    • Clearing Accounts
  • USER GUIDES
    • General Features Across All Systems
    • Snow School Management System (SSMS)
    • E-Commerce System (ECS)
    • RoomBoss For Agent
  • LINKS
    • RoomBoss Login
    • RoomBoss Website
    • Contact Us
    • Privacy
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Last updated 5 years ago

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New Request

Prior to booking, a potential guest may ask questions about your property, a notification email will be sent to you following enquiries from your website. You may respond to the guest directly by replying to the new notification email.

The format of the email subject will be as below: [RoomBoss] [My Hotel] 660876 New Booking REQUEST (My Hotel)

A booking request will be generated in RoomBoss from this enquiry.

How to confirm a booking/change a Request to a Reservation:

  1. On the Edit A Booking page, under Booking Status. click Edit and change the Type from REQUEST to RESERVATION, click Save.

  2. Invoices will automatically be created on the booking (according to your ).

  3. This change will not generate a notification email.

To send booking details, invoices, and payment link to your guest, copy the Customer Intranet URL from the Edit A Booking page, or set up to quickly send details via the Send Email button on the Edit A Booking page.

How to cancel a Request:

  1. On the Edit A Booking page, under Booking Status – Click Edit and change the State from Active to Cancelled then click Save.

  2. Once the change has been saved, you will receive a notification email.

The format of the email subject will be as below: [RoomBoss] [My Hotel] 660876 Booking Cancelled REQUEST (My Hotel)

  1. Front Desk, Reservation & Housekeeping Operation
  2. Reservations
  3. New Booking Requests

Direct Booking Requests

How to process direct booking requests

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Invoice Strategy
Automated Emails