Invoicing & Cancellation Strategies

It is possible to automatically generate invoices when bookings are created or confirmed and bookings can be set to be automatically cancelled if payment is not received.

Invoice Strategy

Navigate to Product Setup → Invoice Strategy

In the above screenshot there are two different strategies: "Default" & "test". The "Default" strategy rules can be seen.

Strategies are made up of set of rules to cover different cases, Considerations when adding rules are:

• What is the booking's source: Agent, Website or Manually added / Confirmed inside the account?

• What is the booking's check in month?

• How far in advance of check in / start date was booking made?

• How many invoices should be created, how much should invoices be for and when should they be due?

• Should the booking be auto cancelled if invoices are unpaid?

• Should polices only apply to bookings made for specific accommodation rate plans?

For Non Accommodation vendors it is possible to add a Strategy as override to a Vendor.

Navigate to Product Setup → Product Details

If no Strategy is linked with a Vendor or if a booking is for multiple vendors then the Default Strategy will apply.

Invoice Strategy Rule

The above Invoice Strategy Rule will add Invoices automatically for:

• Direct: Manual bookings

• Bookings starting in the months of May, June or July

• Booked between an unlimited amount of time before, up until 3 days prior to the booking start date.

The strategy will create 2 invoices

Invoice 1:

• 20% of the bookings' Sell Price

• Due Date set 10 days after the booking creation date.

Invoice 2:

• 80% of the bookings' Sell Price

• Due Date set 30 days before the start date of the booking.

This booking is set to automatically cancel 2 days after the due date of the 1st Invoice if payment has not been made.

Auto Cancel Unpaid Bookings

In order to make it so that Invoice Polices can auto cancel unpaid bookings, Auto Cancel needs to be enabled for your account by the master user via Account → Edit account Details.

• Auto cancellation is set on a booking when it is created. Turning on auto cancellation will not set auto cancel on existing bookings.

• The date and time of an automatic cancellation can be manually adjusted for a single booking in specific cases from the Edit Booking page.

• Once a booking has been cancelled, it is possible to activate and even set a new automatic cancellation date and time.

The booking specific Auto Cancel setting.