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Adding a Payment Gateway Strategy

The next step to collecting online payments is to create one or more Payment Gateway Strategies, which determine which payment gateway a customer is directed to

Payment Strategy is a mechanism to direct customers to different Payment Gateways based on certain conditions.

Each Payment Strategy has:

  • a default Payment Gateway - which customers will be directed to by default.

  • and Exceptions - if a customer meets the condition set for an exception, they will be directed to the Payment Gateway set by the exception.

  • optionally a second Payment Gateway option. Where a second option is available the guest will be offered a choice of gateway.

Exceptions work in the order they are entered. Customer will always be directed to the Payment Gateway set by the first exception matched.

Adding a New Payment Gateway Strategy

  1. Navigate to Product Setup → Online Payment Settings.

  2. Click Payment Gateway Strategy icon at the top of the screen.

  3. Set a Name for the Payment Gateway Strategy.

  4. Click on the Default Payment Gateway drop down menu to choose from your previously defined Payment Gateways.

  5. Click Add Exception.

  6. You are able to set exceptions where under certain conditions an alternate payment gateway will be used. Conditions include:

    • Guest Country - set alternative payment gateways for different countries.

    • Invoice Due Date - select a payment gateway depending on the number of days and hours until the invoice is due.

    • Package Start Date - select a payment gateway depending on the number of days and hours until the packaging will start.

    • Viewing Language - select a payment gateway depending on the selected viewing language of the booking widget.

  7. You may add additional exceptions by clicking on Add Exception.

  8. Optionally add a second gateway.

  9. Click on Add Payment Gateway Strategy to save.

Note that it is not possible to delete a Payment Gateway Strategy that is currently being used in Online Payment Settings.

Example:

The default behavior for this strategy will be to offer the customer a choice between flywire and Stripe:

  • If the booking is for a Japanese customer they will be directed to Stripe, Flywire will not be presented as an option.

  • If the booking start date is less than 4 days in the future the customer will be directed to Stripe, Flywire will not be presented as an option.

Editing an Existing Payment Gateway Strategy

  2. Edit the Payment Gateway Strategy criteria and/or exceptions and click on the Update button to save the changes.

Deleting an Existing Payment Gateway Strategy

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