Paypal
Last updated
Last updated
Have you received a payment notification email from PayPal but the booking in RB hasn't been updated as paid? Please find information below as to why this could happen, and what steps you can take to reduce the chance it happens again.
As a first step, it's worth confirming within your PayPal account that the payment has been received.
Why? Customers can send payment using their bank account, which takes time. If a payment is 'Pending' it won't update in RB; the update will come later when the payment is 'Confirmed'.
Do any of your customers write their names using Chinese characters, Japanese kana, or accented characters such as à, ç, ù? If so you may need to change settings inside PayPal in order for RB to automatically update after a payment is received.
Click "More Option".
Chose "blank" by dropdown menu for Encoding.
Chose "Yes" - Do you want to use the same encoding for data sent from PayPal to you?
Click Save.
If your customer clicks a Pay Now button on their Customer Intranet page then completes payment, PayPal will notify RB that a payment has been received for the customer's booking. RB will automatically update the booking as being paid.
However PayPal offers other ways for customers to send payment, such as typing in the email address or phone number of the person they want to pay. If a customer does this then RB will not be able to automatically update the booking as being paid. This happens from time to time, it's part of using PayPal. Customers who have PayPal accounts and regularly send payments by typing in an email address may also do so when paying you. https://www.paypal.com/mx/smarthelp/article/how-do-i-send-money-faq1684
